Pre-Litigation Case Manager

Location

Raleigh, NC

Type

Full-Time

Responsive recruiter
Whitley Law Firm is looking for an experienced Case Manager to join our Pre-Litigation (Pre-Lit) team. Employees at Whitley Law Firm share a mission of obtaining the best results for our deserving clients. 
 
The Pre-Lit Case Manager is a client-oriented, independent thinker who can effectively manage a caseload of personal injury claims from inception through resolution, with guidance from the Pre-Litigation Managers and Attorney. This role balances attention to detail with a big-picture approach and requires a strong understanding of personal injury law, excellent organizational skills, and the ability to provide exceptional client service. 
 
Anticipated Schedule: Full-Time | Monday - Friday | 8:00AM - 5:00PM

Key Responsibilities: 
  • Effectively manage and organize over 120 personal injury cases, while providing comprehensive support to clients navigating bodily injury and property damage claims. 
  • Maintain active caseloads by conducting monthly client calls to gather treatment updates and address concerns while closely monitoring medical treatment progress. 
  • Identify and prioritize cases across various stages of the claims process to ensure timely resolution. 
  • Establish and follow through on insurance claims, ensuring accuracy and adherence to procedures. 
  • Foster strong relationships with clients, healthcare providers, insurance adjusters, and government officials to facilitate case progress and resolution.
  • Identify potential claim issues and collaborate with Pre-Litigation Managers or Attorneys to address them effectively. 
  • Oversee the preparation and summary of medical records to support case development. 
  • Compile and submit comprehensive settlement packages (demands) to insurance companies for resolution.
Required Skills/Abilities:
  • Excellent interpersonal and client service skills, able to de-escalate and handle client concerns as needed.
  • Strong organizational skills with the ability to manage multiple tasks and priorities with an emphasis on thoroughness and attention to detail.
  • High level of accuracy in document completion and financial disbursement processes.
  • Excellent written and verbal communication skills, with the ability to interact professionally with clients, attorneys, and any external parties. 
  • Ability to collaborate effectively across all teams, offering support, and fostering a cooperative work environment.
  • Must exhibit critical thinking skills and the ability to operate independently or as part of a team.
Preferred Qualification:  Demonstrated fluency in Spanish, including both verbal and written communication.  

Education and Experience Requirements:
  • Highschool diploma required, Associates degree preferred. An equivalent amount of experience in a similar role can be substituted for these requirements.
  • Proficiency in MS Office Suite, legal research databases, medical lien portals, and case management software such as Growpath, Filevine, etc.
  • Must have at least one to three (1-3) years of demonstrated experience working in a personal injury law firm, as a case manager, paralegal, or similar capacity.
  • Prior legal experience is required, ideally with a background handling a large caseload in litigation or pre-litigation.
Benefits:
  • 401(k) Retirement Plan eligibility + Employer Contribution after 6 months
  • Medical, Dental, Vision insurance + Employer contribution
  • Medical and Dependent Care Savings Accounts: HSA, FSA, DCA 
  • Company paid Life Insurance and Short-Term Disability (STD)
  • Paid time off (PTO) + 12 Company Paid Holidays, and Birthday PTO
  • Additional time off: Wellness Days and Community Volunteer Days
  • Employee Assistance Program (EAP)
  • Parental leave
Compensation: $23.00 - $26.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

(if you already have a resume on Indeed)

Or apply here.

* required fields

Location
Or
Or

U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Form CC-305
OMB Control Number 1250-0005
Expires 4/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.